Refund policy

Return and Refund Policy
Last updated: June 2026

1. 90-Day Satisfaction Guarantee

At PureWellPaw, your satisfaction is our top priority. We offer a 90-day satisfaction guarantee starting from the date you receive your order.

If for any reason you are not entirely satisfied with your purchase, please contact us and we will issue a full refund.

2. Return Conditions

To be eligible for our guarantee, the following conditions must be met:

• The request must be made within 90 days of receiving your order
• The item must be returned in its original, unused condition
• Your order number must be provided with your request

3. How to Initiate a Return

Please contact our customer service team:

📧 support@try-purewellpaw.com
🌐 try-purewellpaw.com

When reaching out, please include:

• Your full name
• Your order number
• The reason for the return
• Photos, if the product is defective or damaged

Our team will respond within 48 business hours with return instructions.

4. Refunds

Once your return is approved:

• The refund will be processed within 5 to 10 business days
• It will be issued to the original payment method used at checkout
• Processing times may vary depending on your bank

5. Return Shipping Costs

Return shipping costs are the customer's responsibility, except in the following cases:

• The item received was defective
• The item received was different from what was ordered
• An error was made on our part

In these cases, we will cover the full cost of return shipping.

6. Non-Eligible Items

The following are not eligible for return:

• Items damaged due to improper use
• Items for which the 90-day period has expired

7. Lost or Damaged Packages

If your package arrives damaged, or is not received within the estimated 6 to 10 business days, please contact us immediately at support@try-purewellpaw.com with your order number.

8. Contact Us

PureWellPaw
🌐 try-purewellpaw.com
📧 support@try-purewellpaw.com