Shipping policy

Shipping Policy
Last updated: June 2026

1. Shipping Area

We currently ship within the following area:

🇺🇸 United States

2. Processing Time

Orders with confirmed payment are processed within 1 to 3 business days. Orders placed on weekends or holidays are processed starting the next business day.

3. Delivery Time

Once your order has shipped, the estimated delivery time is:

6 to 10 business days within the United States

These timeframes are estimates and may vary due to high demand, holidays, or other exceptional circumstances beyond our control.

4. Order Tracking

Once your package has shipped, you will receive a confirmation email containing your tracking number.

If you have not received it within 3 business days of placing your order, please check your spam folder or contact us at support@try-purewellpaw.com.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout, before your order is finalized.

6. Undelivered or Delayed Packages

If your order has not arrived within the estimated timeframe, please follow these steps:

Check your tracking number for the current status of your package
Verify that the shipping address provided is correct
Check with your local post office to see if a delivery attempt notice was left

If your package remains untraceable, please contact us at support@try-purewellpaw.com with your order number. We will open an investigation as quickly as possible.

7. Damaged Packages

If your package arrives damaged:

Take photos of the package and its contents before any use
Contact us immediately at support@try-purewellpaw.com with your photos and order number

We will arrange a replacement or refund in accordance with our Return and Refund Policy.

8. Incorrect Shipping Address

It is your responsibility to verify the accuracy of your shipping address at the time of order. If an error is made, please contact us immediately at support@try-purewellpaw.com before your order ships.

PureWellPaw cannot be held responsible for a package not delivered due to an incorrect address provided by the customer.

9. Contact

PureWellPaw
🌐 try-purewellpaw.com
📧 support@try-purewellpaw.com